The Program Course Modules Assessment Methodology Duration and Attendance Entry Criteria Admission Details But The Program High standard of customer care is critical to the success of any organization. In today’s completive business environment executives in customer service are expected to play an important representative role in implementing company guidelines for interaction with customers.
This Diploma programme is designed to take the participants beyond the established best practice in the field of Customer Care by delivering cutting edge thought leadership with innovation learning system which will help them to address the challenges in today’s competitive world. The programme will prepare participants for this demanding role by offering a structured and articulated training of customer service.
Successful participants will be able to exhibit the characteristics that are expected by their employers and deliver an efficient, friendly, and organised and customer focused service with a passion. The course is designed to be student-centred and features a significant amount of group work and analysis of real world scenarios.